Policy

Return Policy

At Haus of Gianni, every order is checked against our quality standards before it leaves us. Some items are available for immediate shipment, while others are produced on a preorder basis depending on size availability.

Fulfillment

Shipping Timeline

  • National shipping: orders are processed and shipped within 5-7 business days.
  • International shipping: orders are processed and shipped within 9-12 business days.
  • Preorder items may require additional production time depending on size availability.

Refund Policy

Refund Eligibility

Refunds are only issued under the following circumstances:

  • Your order is lost in transit and cannot be located.
  • You receive the wrong item.
  • You receive a damaged or defective product, with proof provided within 48 hours of delivery.

Not Covered

Non-Refundable Items

We do not offer refunds for:

  • Incorrect size selection by the customer. Please use our size guide before placing your order.
  • Change of mind after an order has been placed.
  • Shipping delays caused by courier services, customs, weather, or circumstances beyond our control.
  • Orders where the delivery address provided by the customer is incorrect or incomplete.

Orders

Changes & Cancellations

Orders can be modified within 24 hours of placement. This includes changes to delivery details, size, subject to stock availability, or color. After 24 hours, orders are processed and can no longer be edited.

Issues

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order with your order number and clear photos of the issue. We will review your claim and, if approved, provide a replacement or refund at our discretion.

Processing

Refund Timing

Approved refunds will be processed back to your original payment method. Please allow 5-10 business days for the refund to appear, depending on your payment provider.

Swap Policy

Size Swaps

We offer size swaps only if the requested size is available in stock.

  • You must contact us within 48 hours of receiving your order.
  • The item must be unworn, unwashed, in its original condition, and with all original tags and packaging intact.
  • Customers are responsible for all shipping costs associated with the swap unless the swap is due to an error on our part.

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